MPB Communications

Transforming a complex technical website into a clear, conversion-focused experience

MPB Communications is a Canadian company specializing in high-performance fiber optic and photonic solutions. As the company expanded, its website no longer reflected its expertise, nor did it effectively support lead generation or product discovery.

This project focused on redesigning the website through UX research, improving usability, simplifying complex technical content, and implementing a scalable CMS structure. SEO optimization and analytics tracking were integrated to transform the website into a measurable growth channel.

Project Duration

10 months

Scope

Website redesign, CMS, SEO, analytics

My Role

UX/UI Designer

Platform

Responsive Web / CMS

The problem

MPB Communications’ website was outdated, difficult to navigate, and not optimized for mobile devices. Technical product information was dense and hard to understand, limiting engagement and discouraging inquiries.

The lack of structured content, clear calls-to-action, and SEO optimization contributed to low visibility and reduced lead generation, preventing the website from functioning as an effective sales support tool.

Objectives & Goals

To transform the website into a high-performing digital platform, the redesign focused on aligning user experience improvements with measurable business outcomes. The objectives were centered on clarity, accessibility, and conversion, ensuring the website could better support both users and company growth.

The redesign aimed to:

  • Improve information architecture and navigation clarity
  • Simplify complex technical content for better comprehension
  • Create a fully responsive experience across devices
  • Strengthen lead generation through clearer CTAs
  • Implement SEO and analytics to enable measurable growth

Research & Insights

To better understand the website’s performance challenges, a combination of UX evaluation and analytics review was conducted. This research helped identify usability gaps, content friction points, and missed opportunities in navigation and conversion.

UX research and analytics review revealed:

  • Users struggled to locate relevant product information
  • Technical pages lacked scannability and hierarchy
  • Mobile usability was limited
  • Calls-to-action were not clearly guiding inquiries

Behavioral data showed that improving structure, clarity, and navigation could significantly reduce friction and increase engagement — especially for first-time visitors.

Strategy

The redesign focused on translating technical complexity into a structured, user-friendly experience while aligning the website with business goals.

01

Simplify Technical Communication

Product pages were reorganized into modular, scannable sections with clear categorization and visual hierarchy, helping users quickly understand technical solutions and identify the most relevant products for their needs.

02

Redesign Information Architecture

The website’s navigation and sitemap were redesigned to create a clear, intuitive content flow. Aligning structure with SEO best practices, the site now supports higher visibility, smoother user journeys, and easier discovery of technical products.

03

Optimize for Conversion & Performance

Clear calls-to-action, improved inquiry flows, and analytics tracking were implemented to support measurable lead generation. The CMS structure enabled scalable product management and ongoing optimization.

Process & Exploration

step 01

UX & Analytics Audit

The project began with a comprehensive audit of the existing website, combining heuristic evaluation with performance data analysis. I reviewed user behavior, traffic sources, engagement metrics, and page-level performance to identify usability issues and underperforming sections. This phase revealed friction in navigation, unclear product categorization, and missed SEO opportunities that were limiting visibility and lead generation.

step 02

Information Architecture Redesign

Based on audit findings, the site structure was redefined to improve clarity and discoverability. A new sitemap and product categorization system were developed to simplify how technical solutions were presented. The goal was to reduce cognitive load, make product families easier to explore, and guide users more intuitively toward relevant information and inquiry points.

step 03

Responsive Wireframing & UI Design

Low- and high-fidelity wireframes were created to test layout, hierarchy, and content prioritization across devices. Special attention was given to transforming dense technical content into scannable, structured sections supported by clear headings, spacing, and visual cues.

The UI design focused on professionalism, readability, and consistency, ensuring the experience felt modern and credible across desktop and mobile platforms.

step 04

CMS Implementation, SEO & Performance Tracking

The redesigned website was built within a scalable CMS framework, enabling internal teams to manage and update product content efficiently. SEO best practices were implemented at both structural and content levels, including optimized metadata, page hierarchy, and keyword alignment.

Analytics tracking was configured to monitor user behavior, engagement, and lead generation, turning the website into a measurable and continuously optimizable growth platform.

Designing the solution

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Reflection

This project reinforced the importance of aligning UX strategy with measurable business outcomes. Designing for a highly technical industry required balancing depth of information with clarity and usability.

By combining structured information architecture, responsive design, SEO optimization, and analytics tracking, the website transitioned from a static digital presence to a data-driven growth engine.

Impact

Following launch, MPB Communications experienced significant performance growth:

  • +248% total users
  • +252% new users
  • +178% sessions
  • +110% page views
  • 1,500+ lead generation events

Desktop traffic increased by 264%, and mobile traffic grew by 158%, validating the responsive redesign and improved information architecture.

The redesigned website evolved into a scalable, SEO-optimized platform that actively supports lead generation, product discovery, and long-term business growth.

Final result
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